Product Researcher

Product Researcher Solve Education! is seeking a Product Researcher who is intellectually rigorous, deeply empathetic, and driven by a genuine desire to understand people. This role is dedicated to edbot.ai, our AI-powered learning platform, and sits at the heart of how we make product decisions. You’ll be the voice of our users — learners, educators, and partners — translating real-world behaviors, needs, and frustrations into insights that shape the product roadmap. This is not a support role. You’ll lead research end-to-end, work closely with product, UX, and engineering teams, and be expected to influence decisions with evidence, not assumptions. If you’re the kind of person who gets excited about why people do what they do — and can turn that curiosity into clear, actionable direction — this role was built for you.

What You’ll Be Responsible For You’ll own the research function for edbot.ai, designing and executing studies that keep the product grounded in real user needs across its full lifecycle. Research Planning & Strategy: Define the research agenda for edbot.ai in alignment with product priorities. Identify the right questions to ask, the right methods to use, and the right time to ask them.

Qualitative Research: Design and conduct in-depth user interviews, contextual inquiries, diary studies, and usability testing sessions to uncover motivations, behaviors, and pain points. Quantitative Research: Design surveys, analyze usage data, and run behavioral studies to identify patterns, validate hypotheses, and measure the impact of product changes. Mixed Methods Integration: Combine qualitative and quantitative approaches to build a complete, nuanced picture of the user experience — knowing when to use which and how to triangulate across both.

Usability Testing: Plan and facilitate usability testing across web and mobile, synthesizing findings into prioritized, actionable recommendations for the product and design teams. Insight Synthesis & Storytelling: Translate complex research findings into clear, compelling narratives and presentations that drive alignment and decision-making across teams. User Segmentation & Personas: Develop and maintain up-to-date user personas, journey maps, and segmentation frameworks that reflect the diverse learner profiles on edbot.ai.

Research Repository: Build and maintain a centralized, accessible research repository so insights are findable, reusable, and continuously informing product decisions. Cross-functional Collaboration: Partner with product managers, UX designers, engineers, and program teams to embed research throughout the product development process — not just at the start or end. AI Integration: Explore and apply AI tools to accelerate research synthesis, transcript analysis, survey design, and insight generation.