Bandung Area

About us PT. LAKES KONSTELASI DATA is a leading information technology and communications company dedicated to providing innovative solutions and exceptional support services to our clients. We specialise in enterprise resource planning (ERP) and point of sale (POS) solutions, with a focus on delivering comprehensive technical support and assistance to businesses across various industries. Our commitment to excellence, customer satisfaction, and continuous improvement drives everything we do. We pride ourselves on fostering a collaborative, dynamic work environment where talented professionals can grow and contribute meaningfully to the success of our organisation. Please visit our website at to learn more about us.

About the role We are seeking a customer-focused IT Help Desk professional to join our team in the Bandung area. As an IT Help Desk (Bandung Area) - Mille ERP Solution specialist, you will play a crucial role in providing first-line technical support to end-users of our Mille ERP Solution. This is a full-time position based in Bandung, West Java , where you will be the frontline representative of our support team, responsible for resolving technical issues, answering user queries, and ensuring optimal system performance for our valued clients. Your work will directly impact client satisfaction and the smooth operation of their business processes.

Key responsibilities Provide first-line technical support to end-users of the Mille ERP Solution via phone, email, and ticketing systems Troubleshoot and resolve technical issues related to ERP system functionality, configuration, and integration

Log, track, and prioritise support tickets, ensuring timely resolution and comprehensive documentation Assist users with system navigation, feature utilisation, and best practices for the Mille ERP platform Escalate complex issues to second-level technical support or specialist teams when necessary

Maintain detailed knowledge base articles and support documentation to facilitate user self-service Conduct user training sessions and provide guidance on new features and system updates Monitor system performance and report on recurring issues or areas requiring improvement