Deskripsi pekerjaan
Posisi Estate Manager (Residential) bertanggung jawab penuh atas pengelolaan operasional harian kawasan perumahan serta manajemen fasilitas secara menyeluruh. Peran ini mencakup pengawasan terhadap infrastruktur, lanskap, pemeliharaan lingkungan, perbaikan, renovasi, serta pemeliharaan preventif, di samping penyusunan dan pengelolaan anggaran operasional tahunan. Estate Manager juga memimpin tim pemeliharaan, petugas keamanan, kontraktor, serta vendor untuk memastikan keamanan, keselamatan, kerahasiaan, dan kepatuhan regulasi kawasan tetap terjaga. Selain aspek teknis dan fasilitas, posisi ini memegang peranan penting dalam mengelola perhitungan Iuran Pengelolaan Lingkungan (IPL), penganggaran, penagihan, serta penerimaan dana. Peran ini juga berkoordinasi dengan layanan rumah tangga, penataan tamu, acara khusus, penanganan hubungan residen, layanan purna jual, eskalasi keluhan, penyelesaian sengketa, serta pemantauan umpan balik guna meningkatkan kepuasan dan retensi penghuni perumahan secara konsisten.
Tanggung jawab: Oversee daily residential estate operations and facilities management; Manage IPL (Iuran Pengelolaan Lingkungan) calculation, budgeting, billing, and collection; Oversee infrastructure, landscaping, environmental maintenance, repairs, renovations, and preventive maintenance; Prepare and manage annual operational and maintenance budgets; Supervise maintenance teams, security personnel, contractors, and vendors; Ensure estate security, safety, confidentiality, and regulatory compliance; Coordinate household services, guest arrangements, and special events; Manage resident relations, after-sales services, complaints, escalations, and dispute resolution; Coordinate with residents and internal and external stakeholders to maintain service quality; Monitor resident feedback and implement service improvements to enhance satisfaction and retention.
Kualifikasi: Minimum 5 years of experience in residential estate or property management, with proven experience managing a residential housing estate; Minimum Bachelor’s degree in a relevant field, with strong experience in Estate management; Strong understanding of IPL calculation, budgeting, billing, and collection.
Tanggung jawab
- Oversee daily residential estate operations and facilities management
- Manage IPL (Iuran Pengelolaan Lingkungan) calculation, budgeting, billing, and collection
- Oversee infrastructure, landscaping, environmental maintenance, repairs, renovations, and preventive maintenance
- Prepare and manage annual operational and maintenance budgets
- Supervise maintenance teams, security personnel, contractors, and vendors
- Ensure estate security, safety, confidentiality, and regulatory compliance
- Coordinate household services, guest arrangements, and special events
- Manage resident relations, after-sales services, complaints, escalations, and dispute resolution
- Coordinate with residents and internal and external stakeholders to maintain service quality
- Monitor resident feedback and implement service improvements to enhance satisfaction and retention
Kualifikasi
- Minimum 5 years of experience in residential estate or property management, with proven experience managing a residential housing estate
- Minimum Bachelor’s degree in a relevant field, with strong experience in Estate management
- Strong understanding of IPL calculation, budgeting, billing, and collection
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi
- Batas lamaran
- 13 November 2026