Deskripsi pekerjaan
We are looking for a Customer Support Specialist to support users of an international SaaS product. This is not a script-based customer service role. You will communicate directly with customers, investigate issues, identify root causes, and work with internal teams to make sure problems are properly resolved. This is a permanent (PKWTT) position requiring on-site presence at our Dago office.
Tanggung jawab: Handle customer inquiries through live chat, email, and other supported communication channels; Provide clear, accurate, and professional responses in English; Manage multiple customer conversations and support tickets efficiently; Communicate product updates, incidents, maintenance, and resolutions clearly to customers; Maintain a professional and customer-focused experience throughout the support process.
Kualifikasi: Fluent spoken and written English is mandatory; Must have a personal laptop suitable for work (BYOD); Comply with company IT and information-security requirements.
Tanggung jawab
- Handle customer inquiries through live chat, email, and other supported communication channels
- Provide clear, accurate, and professional responses in English
- Manage multiple customer conversations and support tickets efficiently
- Communicate product updates, incidents, maintenance, and resolutions clearly to customers
- Maintain a professional and customer-focused experience throughout the support process
Kualifikasi
- Fluent spoken and written English is mandatory
- Must have a personal laptop suitable for work (BYOD)
- Comply with company IT and information-security requirements
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 7.500.000 – Rp 11.000.000 per month