Customer Service/Teller
Deskripsi Pekerjaan
Minimum Diploma (D3) or Bachelor's Degree (S1) in any field. At least 1 year of experience as a Customer Service or Teller in a bank, cooperative, or other financial institution. Strong understanding of customer service, transaction processing, and administrative operations.
Familiar with operational procedures and regulatory compliance. Excellent communication, interpersonal, customer service, and problem-solving skills. Proficient in Microsoft Office applications.
Detail-oriented, trustworthy, responsible, and able to work in a fast-paced, target-driven environment. Professional with a customer-oriented mindset. Willing to be placed in Bandung, West Java.
Tanggung Jawab
- Provide fast, accurate, and professional customer service for member transactions and administrative requests
- Assist members by providing clear information about the company's products and services
- Handle member inquiries and complaints effectively, ensuring timely resolution and high customer satisfaction
- Ensure all member documents and transactions comply with internal policies and operational procedures
- Perform daily transaction reconciliation and prepare operational reports
- Collaborate with internal teams to ensure smooth and efficient daily operations
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