Deskripsi pekerjaan
Grab merupakan superapp terkemuka di Asia Tenggara yang menyediakan layanan pengiriman makanan, manajemen keuangan, dan transportasi dengan memanfaatkan kekuatan teknologi serta kecerdasan buatan (AI) untuk memberdayakan masyarakat secara ekonomi. Tim Operasi Area Jawa Barat bertanggung jawab memperkuat operasional regional termasuk di Sukabumi, berkolaborasi dengan komunitas lokal, pemangku kepentingan pemerintah, serta mitra pengemudi dan merchant. Sebagai City Associate di Sukabumi, Anda akan mengelola dan mengoptimalkan operasional lokal, membangun hubungan strategis dengan para pemangku kepentingan, memantau standar kualitas layanan, serta menganalisis tren pasar guna mendorong pertumbuhan bisnis yang berkelanjutan dan memberikan dampak positif di wilayah tersebut.
Tanggung jawab: Manage daily operations in Sukabumi, ensuring reliable service delivery and a positive experience for customers and partners; Build and maintain strategic relationships with local government, communities, vendors, driver-partners, merchant-partners, and other stakeholders; Implement, monitor, and improve service-quality standards across customer and partner touchpoints; Analyze local market trends, operational performance, and competitor activities to identify challenges and growth opportunities; Manage and resolve operational escalations, customer concerns, and partner issues promptly and effectively; Coordinate with West Java and cross-functional teams to improve service offerings and operational efficiency; Prepare regular reports covering key performance indicators, operational challenges, market insights, and recommended actions; Ensure all local operations comply with government regulations, company policies, and Grab's operational standards.
Tanggung jawab
- Manage daily operations in Sukabumi, ensuring reliable service delivery and a positive experience for customers and partners
- Build and maintain strategic relationships with local government, communities, vendors, driver-partners, merchant-partners, and other stakeholders
- Implement, monitor, and improve service-quality standards across customer and partner touchpoints
- Analyze local market trends, operational performance, and competitor activities to identify challenges and growth opportunities
- Manage and resolve operational escalations, customer concerns, and partner issues promptly and effectively
- Coordinate with West Java and cross-functional teams to improve service offerings and operational efficiency
- Prepare regular reports covering key performance indicators, operational challenges, market insights, and recommended actions
- Ensure all local operations comply with government regulations, company policies, and Grab's operational standards
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi