Deskripsi pekerjaan
Posisi Tenant Relation & Collection berperan dalam menangani seluruh pertanyaan dan keluhan penyewa, serta memastikan layanan dan fasilitas properti memenuhi atau melampaui ekspektasi penyewa. Peran ini menuntut kemampuan hospitality yang kuat untuk meningkatkan pengalaman penyewa secara keseluruhan. Selain itu, staf ini bertanggung jawab mengelola korespondensi penyewa, membuat laporan penyewaan secara berkala, serta memantau realisasi pengeluaran operasional agar sesuai dengan anggaran. Fokus utama lainnya adalah memastikan penyewa melakukan pembayaran tepat waktu untuk semua komponen tagihan, termasuk IPL, Service Charge, dan utilitas, dengan target kepatuhan pembayaran 100%.
Tanggung jawab: Handle all tenant inquiries and complaints; Ensuring that the property's services and facilities meet or exceed tenant expectations; Leverage hospitality skills to enhance the overall tenant experience; Maintain tenant correspondence with quick response; Manage the tenancy report regularly; Monitor and evaluate the realization of operational expenditure so that it is in line with the predetermined budget; Ensure tenants make timely payments for all billing components, including IPL, Service Charge (SC), and Utilities, with a primary focus on achieving 100% payment compliance among occupied units.
Kualifikasi: Diploma or preferred Bachelor's degree in any major; Minimum of 2-3 years of experience as Tenant Relation or Customer Relation in Building Management for Apartment; Excellent communication and interpersonal skills to interact effectively with tenants and team members; Good negotiation skills, administrative skills and problem solving ability; Collaborative and creative mindset, ability to work effectively within a team and on to deadline; Fluency in English is required; Dedication to maintaining high levels of service; Proficient negotiation skills for various tenant related situations; Intermediate to Advance Knowledge with Microsoft Office (Excel & Word) and the Internet; Work placement in Cikarang area, West Java.
Tanggung jawab
- Handle all tenant inquiries and complaints
- Ensuring that the property's services and facilities meet or exceed tenant expectations
- Leverage hospitality skills to enhance the overall tenant experience
- Maintain tenant correspondence with quick response
- Manage the tenancy report regularly
- Monitor and evaluate the realization of operational expenditure so that it is in line with the predetermined budget
- Ensure tenants make timely payments for all billing components, including IPL, Service Charge (SC), and Utilities, with a primary focus on achieving 100% payment compliance among occupied units
Kualifikasi
- Diploma or preferred Bachelor's degree in any major
- Minimum of 2-3 years of experience as Tenant Relation or Customer Relation in Building Management for Apartment
- Excellent communication and interpersonal skills to interact effectively with tenants and team members
- Good negotiation skills, administrative skills and problem solving ability
- Collaborative and creative mindset, ability to work effectively within a team and on to deadline
- Fluency in English is required
- Dedication to maintaining high levels of service
- Proficient negotiation skills for various tenant related situations
- Intermediate to Advance Knowledge with Microsoft Office (Excel & Word) and the Internet
- Work placement in Cikarang area, West Java
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Negosiasi
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: recruitment@sinunet.id
- Buka tautan lamaran resmi