Deskripsi pekerjaan
Job Description Build and maintain strong relationships with product owners (suppliers). Handle supplier inquiries through WhatsApp and other communication channels regarding consignment and direct purchase services. Respond to supplier inquiries promptly and professionally while ensuring an excellent customer experience. Follow up on product submissions and monitor the progress of each supplier's transaction. Explain the consignment process, marketing period, service fees, and resale terms clearly. Negotiate with suppliers regarding consignment opportunities and product submissions. Coordinate with internal teams to ensure a smooth merchant acquisition process. Provide regular updates to suppliers regarding the status of their products. Handle supplier feedback and complaints with empathy, professionalism, and solution-oriented communication. Maintain accurate documentation and update merchant information in the company's system. Collect supplier insights and market feedback to support business improvement. Qualifications Minimum Diploma (D3) in Communication, Business, Management, or a related field. Minimum 1 year of experience in Customer Service, Merchant Acquisition, Business Development, Sales, Purchasing, Retail, E-commerce, or similar roles.
Tanggung jawab: Build and maintain strong relationships with product owners (suppliers); Handle supplier inquiries through WhatsApp and other communication channels regarding consignment and direct purchase services; Respond to supplier inquiries promptly and professionally while ensuring an excellent customer experience; Follow up on product submissions and monitor the progress of each supplier's transaction; Explain the consignment process, marketing period, service fees, and resale terms clearly; Negotiate with suppliers regarding consignment opportunities and product submissions; Coordinate with internal teams to ensure a smooth merchant acquisition process; Provide regular updates to suppliers regarding the status of their products; Handle supplier feedback and complaints with empathy, professionalism, and solution-oriented communication; Maintain accurate documentation and update merchant information in the company's system; Collect supplier insights and market feedback to support business improvement; Qualifications; Minimum Diploma (D3) in Communication, Business, Management, or a related field; Minimum 1 year of experience in Customer Service, Merchant Acquisition, Business Development, Sales, Purchasing, Retail, E-commerce, or similar roles; Excellent written communication skills in Bahasa Indonesia. English proficiency is a plus; Fast and accurate typing skills with the ability to handle multiple conversations simultaneously; Typing speed of at least 50 WPM with a minimum accuracy of 95%; Strong analytical thinking, problem-solving, and decision-making skills; Excellent interpersonal and negotiation skills; Detail-oriented, organized, and able to prioritize work effectively; Comfortable using Microsoft Office (especially Excel) and web-based systems; Customer-oriented with a positive attitude and high integrity; Passion for fashion, luxury goods, or branded products is a strong advantage; Willing to work shifts, including weekends and public holidays, as assigned; Willing to work full-time in Bekasi.
Tanggung jawab
- Build and maintain strong relationships with product owners (suppliers)
- Handle supplier inquiries through WhatsApp and other communication channels regarding consignment and direct purchase services
- Respond to supplier inquiries promptly and professionally while ensuring an excellent customer experience
- Follow up on product submissions and monitor the progress of each supplier's transaction
- Explain the consignment process, marketing period, service fees, and resale terms clearly
- Negotiate with suppliers regarding consignment opportunities and product submissions
- Coordinate with internal teams to ensure a smooth merchant acquisition process
- Provide regular updates to suppliers regarding the status of their products
- Handle supplier feedback and complaints with empathy, professionalism, and solution-oriented communication
- Maintain accurate documentation and update merchant information in the company's system
- Collect supplier insights and market feedback to support business improvement
- Qualifications
- Minimum Diploma (D3) in Communication, Business, Management, or a related field
- Minimum 1 year of experience in Customer Service, Merchant Acquisition, Business Development, Sales, Purchasing, Retail, E-commerce, or similar roles
- Excellent written communication skills in Bahasa Indonesia. English proficiency is a plus
- Fast and accurate typing skills with the ability to handle multiple conversations simultaneously
- Typing speed of at least 50 WPM with a minimum accuracy of 95%
- Strong analytical thinking, problem-solving, and decision-making skills
- Excellent interpersonal and negotiation skills
- Detail-oriented, organized, and able to prioritize work effectively
- Comfortable using Microsoft Office (especially Excel) and web-based systems
- Customer-oriented with a positive attitude and high integrity
- Passion for fashion, luxury goods, or branded products is a strong advantage
- Willing to work shifts, including weekends and public holidays, as assigned
- Willing to work full-time in Bekasi
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi