Deskripsi pekerjaan
The Grand Outlet Karawang is looking for a Customer Service to join our team. The role involves providing excellent service to visitors, managing administrative tasks related to vouchers and lost & found, and ensuring smooth mall operations through coordination with tenants and internal departments. Candidates are expected to handle inquiries, feedback, and complaints professionally, perform operational checks, and maintain accurate documentation. This position requires a customer-focused individual who is well-groomed and willing to work in shifts.
Tanggung jawab: Provide excellent customer service and handle customer inquiries, feedback, and complaints; Manage shopping voucher issuance, sales, redemption, administration, and daily reconciliation; Manage Lost & Found items, including recording, safekeeping, and return coordination; Handle paging announcements for customers, visitors, and mall operations; Conduct pre-opening and post-closing operational checks in accordance with SOPs; Maintain accurate records, reports, and documentation; Coordinate with tenants and relevant departments.
Kualifikasi: Minimum D3/S1 in any field; Experience in Customer Service, Hospitality, Retail, Mall Management, or related industries is preferred; Good communication, interpersonal, and administrative skills; Detail-oriented, customer-focused, and able to handle complaints professionally; Proficient in Microsoft Office, especially Excel; Good command of English is preferred; Well-groomed and professional; Willing to work in shifts, including weekends and public holidays.
Tanggung jawab
- Provide excellent customer service and handle customer inquiries, feedback, and complaints
- Manage shopping voucher issuance, sales, redemption, administration, and daily reconciliation
- Manage Lost & Found items, including recording, safekeeping, and return coordination
- Handle paging announcements for customers, visitors, and mall operations
- Conduct pre-opening and post-closing operational checks in accordance with SOPs
- Maintain accurate records, reports, and documentation
- Coordinate with tenants and relevant departments
Kualifikasi
- Minimum D3/S1 in any field
- Experience in Customer Service, Hospitality, Retail, Mall Management, or related industries is preferred
- Good communication, interpersonal, and administrative skills
- Detail-oriented, customer-focused, and able to handle complaints professionally
- Proficient in Microsoft Office, especially Excel
- Good command of English is preferred
- Well-groomed and professional
- Willing to work in shifts, including weekends and public holidays
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- D3
- Gaji
- Rp 5.000.000 – Rp 5.800.000 per month