Deskripsi pekerjaan
Posisi Export Import Staff (Implant Staff) bertanggung jawab penuh dalam menangani berbagai permintaan layanan pelanggan dan pertanyaan terkait ekspor serta logistik. Anda akan berkoordinasi secara intensif dengan tim operasi, dokumentasi, dan pengapalan untuk memastikan seluruh proses pengiriman berjalan lancar tanpa kendala. Peran ini menuntut kedisiplinan dalam memantau status pengiriman, menyiapkan dan meninjau dokumen logistik seperti Invoice dan Packing List, serta menangani komplain pelanggan secara profesional guna menjaga tingkat kepuasan yang tinggi.
Tanggung jawab: Handle customer inquiries and service requests related to export, and logistics services; Coordinate with operations, documentation, and shipping teams to ensure smooth shipment processes; Monitor and update customers on shipment status, delivery schedules, and potential delays; Prepare and review shipping documents, including Invoice, Packing List, and other logistics documents; Communicate with customer regarding shipment arrangements; Handle customer complaints or issues and coordinate internally to provide timely solutions; Maintain accurate customer records, shipment data, and service reports in the system; Support sales and operations teams in ensuring high levels of customer satisfaction; Requirements :.
Kualifikasi: Minimum of Diploma (D3) or Bachelor's Degree (S1); In depth understanding of export and import procedures and regulations; Proficient in customs system such as Ceisa and OSS; Able to communicate in English (spoken & written); Honest, detail oriented, communicative and able to work effectively in a team; Placement in Pondok ungu, Bekasi, Jawa Barat.
Tanggung jawab
- Handle customer inquiries and service requests related to export, and logistics services
- Coordinate with operations, documentation, and shipping teams to ensure smooth shipment processes
- Monitor and update customers on shipment status, delivery schedules, and potential delays
- Prepare and review shipping documents, including Invoice, Packing List, and other logistics documents
- Communicate with customer regarding shipment arrangements
- Handle customer complaints or issues and coordinate internally to provide timely solutions
- Maintain accurate customer records, shipment data, and service reports in the system
- Support sales and operations teams in ensuring high levels of customer satisfaction
- Requirements :
Kualifikasi
- Minimum of Diploma (D3) or Bachelor's Degree (S1)
- In depth understanding of export and import procedures and regulations
- Proficient in customs system such as Ceisa and OSS
- Able to communicate in English (spoken & written)
- Honest, detail oriented, communicative and able to work effectively in a team
- Placement in Pondok ungu, Bekasi, Jawa Barat
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- D3
- Gaji
- Negosiasi
- Batas lamaran
- 12 November 2026